How to order

Welcome to Rialbanni help center!

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  • How to buy

    To make a purchase in www.rialbannistore.com is very simple:

     

       1. Find the product(s) you wish to purchase.

       2. Select the product(s) and add to your shopping cart.

       3. If you have not registered you will be asked a registration as a customer in order to be able to make the purchase.

       4. Select the "Delivery Location" and "Local Billing."

       5. Select the payment method.

       6. Introducing your (VAT).

       7. Confirm your request.

       8. You will receive an confirmation email of your order.

    Credit or Debit Card

    Ricardo Alexandre Bernardo, Ltd accepts payment for purchases made through its Web page with the following credit or debit cards: Visa, Visa Electron and MasterCard.

    This payment is performed in real time.

     

    Why can this type of payment be refused?

    The credit card may be refused for the following reasons:

    • The card is expired. Check the expiration date of your card.
    • The card limit has been reached. Check with your bank if the card has not exceeded the amount allowed to make their purchases.
    • The entries are not wrong. Check that correctly filled all the required fields.

     

    Paypal

    Ricardo Alexandre Bernardo, Ltd accepts payments through the Paypal system.

    This payment is performed in real time.

     

    ATM

    Ricardo Alexandre Bernardo, Ltd accepts payment via ATM system.

    The customer has a period of three days, counting from the order date, to make the payment. The order is not deemed accepted until confirmed effectively that the payment has been received. If at the deadline indicated, Ricardo Alexandre Bernardo, Ltd has not received the corresponding amount, the order will be cancelled.

  • Shipping & Returns

    Shipping

    Ricardo Alexandre Bernardo, Ltd, shall dispatch the Rialbanni products from Monday to Friday. Shipments are not made on certain holidays.

    To receive the order is necessary to ensure that someone is at the indicated address. This service does not have scheduling option or marking, so the order will be delivered without contact by the carrier.

     

    The delivery time of orders to Portugal’s mainland may vary between 24 to 48 hours after it is confirmed and have accepted payment.

    Orders with payment confirmation until 14: 00h are usually shipped the same day. When processed after this time they are shipped the next business day.

     

     The delivery time for the islands can range from 48h to 120h (2-5 business days).

    We usually proceeded in this way, however, we cannot guarantee timely delivery.

     

    In case of unavailability of the carrier to make delivery of the goods on the specified date, the user will be contacted to him to be given another delivery date.

     The order is considered to be dispatched from the time it is delivered to the carrier, which is responsible for the delivery to the user. Any delay that may occur is the carrier's liability.

     

    Returns and Cancellations

    Order cancellation before shipment:

    The client can cancel the order, if it has not been sent.

     

    To cancel, you should immediately contact our customer support service through customer@rialbannistore.com and request the cancellation of the same.

     Only after this procedure is possible the order cancellation. If the cancellation request is successful, you will be notified of this decision by email and cancellation will be processed with no costs to the user.

     

    Return defective products

    The customer has the right to return the items if considers that at the time of delivery, the products delivered present manufacturing defects or other non-compliances stated in the contract. In these cases, the return will be made in a maximum period of 15 days after receipt of the order. If the complaint is justified, the price paid for the product will be refunded and you will be contacted by the logistics company in order to schedule the day and time to make the return of the defective (s) product (s).

     

    Product returns

     The user can return the product(s) ordered within 15 days of receipt, provided that:

    1. The products have not been used;
    2. The products retain their original features and labels intact;

     The order returns costs are supported by Ricardo Alexandre Bernardo, Ltd. The client must send an email to customer@Rialbannistore.com to request the order return. Returns are not accepted in physical stores.

     Once the returned product is received and after condition verification, Ricardo Alexandre Bernardo, Ltd will refund the user within 15 days without no charge.

     If the returned goods are damaged or with use marks, Ricardo Alexandre Bernardo, Ltd reserves the right not to accept the return and refuses to refund them.

     

    Product Exchange

     Ricardo Alexandre Bernardo, Ltd does not proceed to the exchange of different products, but only the exchange of the same product in different colours and sizes.

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